This course teaches you to become completely responsible for the attitude you convey every time you come into contact with your customer. Your customers reevaluate their purchasing decisions every day, and every customer service interaction may bias them toward staying with your company, or moving away from it. Long-term customer satisfaction is built through serial expressions of helpfulness, respect, and genuine interest. It sounds simple, but successful organizations recognize that customer satisfaction stems from a series of attitudes and behaviors toward clients including helpfulness, respect, and expression of genuine interest. Demonstrating a culture of customer service drives customer loyalty leading to profitability and growth, and causes clients to be champions for your organization.
� Assess customer service attitudes to set goals for improvement. � Incorporate the four drivers of exceptional customer service to build customer relationships. � Apply attitude control principles to manage your own attitudes. � Use conversational language to keep interactions cordial and professional.
Primary Competency Categories: � Attitude � External Awareness Related Competency Categories: � Customer Experience � Communication � Influence