Attitudes for Service
Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining attitude and professionalism in all customer service situations, you and your organisation can differentiate yourselves from the competition.
This course teaches you to become completely responsible for the attitude you convey every time you meet your customer. Your customers reevaluate their purchasing decisions every day, and every customer service interaction may bias them toward staying with your company or moving away from it.
Long-term customer satisfaction is built through serial expressions of helpfulness, respect, and genuine interest. It sounds simple, but successful organisations recognise that customer satisfaction stems from a series of attitudes and behaviors toward clients including helpfulness, respect, and expression of genuine interest. Demonstrating a culture of customer service drives customer loyalty leading to profitability and growth and causes clients to be champions for your organisation.