Attitudes for Service
Successful organizations recognize that customer satisfaction stems from a series of interconnected interactions with your customers, and customer loyalty drives profitability and growth. The entire customer experience can either lead customers away from your organization or cause them to become champions for it.
Customer service is a significant part of the entire customer experience. By applying key principles to strengthen relationships and by maintaining attitude and professionalism in all customer service situations, you and your organization can differentiate yourselves from the competition.
In this session, participants will discuss taking 100% responsibility for themselves and the attitudes they convey. Each time a customer service professional encounters a customer, his or her attitude is showing. Participants will identify ways to maintain a friendly, low pressure and high service environment for customers and keep themselves productive and service-oriented throughout the day.
This course teaches you to become completely responsible for the attitude you convey every time you meet your customer. Your customers reevaluate their purchasing decisions every day, and every customer service interaction may bias them toward staying with your company or moving away from it. Long-term customer satisfaction is built through serial expressions of helpfulness, respect, and genuine interest. It sounds simple, but successful organisations recognize that customer satisfaction stems from a series of attitudes and behaviors toward clients including helpfulness, respect, and expression of genuine interest. Demonstrating a culture of customer service drives customer loyalty leading to profitability and growth and causes clients to be champions for your organisation.