We have all been awed by someone who always seems to know what to say and how to say it in any situation. These people know how to communicate effectively anytime, anywhere. The ability to communicate effectively in a variety of settings and styles is one of the key behaviors critical to being a successful leader. Not only is this skill crucial to success in the work environment, but it has an important impact on all areas of life. This course helps you become a more effective communicator by teaching you to build rapport and positive relationships, become a better listener, honor diversity in the workplace, and adapt your message for your audience.
�Identify ways to establish rapport and build positive relationships. �Discover ways to become a better listener. �Explore ways to honor diversity. �Learn to adapt your message for your audience.
Primary Competency Categories: � Communication � Interpersonal Skills Related Competency Categories: � Leadership � Diversity