Communicate to Lead
To engage and connect with others, leaders must not only be approachable, they must be effective communicators. This requires listening effectively, avoiding filters or biases, rephrasing to confirm understanding and speaking persuasively.
The ability to persuade others requires discovering what’s important to others and what influences their actions. That insight comes from listening.
Best-selling author and highly respected leadership
consultant, Marshall Goldsmith, asserts that 80 percent of learning from others is based on how well you listen. Listening is not a passive activity, but rather a highly active process. When you genuinely listen to someone without anticipating your reply, you build understanding, trust, and respect — all qualities that increase your chance at responding with a relevant and persuasive reply.
This course equips leaders with techniques to master the art of
listening. Exceptional listening skills and the ability to convince others to a particular way of thinking sets great leaders apart.