This module gives participants the opportunity to practice dealing with trying situations in a confident and diplomatic way. They will learn to speak honestly and tactfully, give and receive constructive feedback, and use mediation skills to help others find common ground when holding opposing viewpoints.
� Respond to difficult situations in a confident, diplomatic, and tactful way � Give and receive feedback without eliciting negative emotions � Apply mediation techniques to find common ground among opposing viewpoints
Primary Competency Categories: � Professionalism � Communication � Interpersonal Skills Related Competency Categories: � Conflict Resolution � External Awareness