Conflict: Maintaining Emotional Control
Maintaining emotional control is one of the most important yet challenging aspect of preserving relationships. By understanding and applying six elements of the conflict cycle, which include ways to manage frustration and respond productively, people can guard relationships and solve conflict without the usual drama and stress.
Conflict can lead to strong negative emotions that disguise the true core of the issue.
Yet these emotions are still valid, so to transform these tense situations into progressive interactions feelings must be addressed.
This course helps team members manage negative emotional reactions to contentious situations, fostering a culture that works harder together to solve challenges.