The world is not perfect, and managers are required to resolve conflicts among associates, subordinates and peers. By listening empathetically, asking pertinent questions, evaluating the personalities and work styles involved, and determining the appropriate level of intervention, a prepared manager can resolve the strife without ever having to draw his sword.
As long as there is more than one person working on a project, there can be conflict. But conflict can be viewed in a positive light. Conflict is usually the result of opposing viewpoints, but if you consider it as a natural sharing of ideas, it can be beneficial.
With a clear understanding of the issues and the personalities involved, a good manager can resolve conflict quickly and effectively.
In this course, you explore practical ways to manage conflict within your organisation. You learn to use proven tools and methods to expose issues, discuss them objectively and find a neutral solution.