Create Loyal Customers
Satisfied customers smile and give you high ratings. Loyal customers gush about their experiences and tell all their friends. Good customer service is about upbeat people skills and hassle-free processes. Exceptional customer service is about creating meaningful relationships and memorable moments in every interaction. Going above and beyond at every touch point is the keystone to customer loyalty.
Studies have shown that it takes more to find a new customer than it does to keep an existing one. But retaining customers in a growing global market is no easy task.
Today’s customers are educated, prepared and have more options than ever before. They can also be more demanding and merely satisfying them isn’t enough.
Turning customers into fans who are not only loyal, but also refer others, requires delivering exceptional customer service that exceeds expectations every time.
Understanding how to deliver extraordinary service that creates loyal customers is the main focus of this course. Explore what it means to have a customer-focused mindset and learn six key strategies for providing extraordinary service. Most importantly, discover how and why to building lasting customer relationships.