This seminar is based on the groundbreaking work of Dale Carnegie, author of How to Win Friends and Influence People, and himself the consummate professional. People who come across a professional get promoted because companies want employees who are in front of the public to reflect positively on the organization. Get the skills you need to project a professional demeanor, stand out from the crowd, get noticed and get promoted.
� Understand the connection between behavior and image � Distinguish between behaviors that hold us back and propel us forward � Demonstrate listening and effective communication with confidence and enthusiasm � Identify our work style, emotional intelligence, and how to best work with others � Develop a plan to sustain success by managing others� behaviors
Competencies: � Influence � Communication � Interpersonal Skills