In this module, you will learn proven methods for opening customers� eyes to the possibilities that you have to offer. You will be able to help customers see that, even with an increased initial expense, your suggestions add more value. The end result is win-win�a satisfied customer and additional sales.
� Identify ways to provide a more complete solution � Recognize and use opportunities to add value for customers � Apply a cross and up selling process to make decisions easy or customers � Apply methods that justify the need for cross and up selling
Primary Competency Categories: � Customer Acquisitio � Customer Experience Related Competency Categories: � Interpersonal Skills � Influence � Communication