Cross and Up Selling
Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross and upselling. Asking the right questions and making appropriate suggestions can significantly increase overall purchase level, add revenue, and satisfy your client. The secret: uncover your customer’s unarticulated needs, and offer solutions in a professional and consultative way.
Cross-selling and up-selling create value for both you and your customers. Opportunities to help guide customers to make better buying decisions arise when you ask the right questions, make appropriate suggestions, and present options in a manner that does not seem pushy.
In this course, you will learn to identify opportunities to deliver more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher margin alternatives, and your customer will thank you for it.