Acquiring new customers requires time and effort, but once onboard they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company�s top-line, and satisfy your client all at the same time. The secret is to uncover your customer�s unarticulated needs, and to offer solutions in a professional and consultative way. In this course, you will learn to identify opportunities to delivery more products and services to your customers, and to apply a proven selling process that makes decision-making easy. You will become confident presenting additional buying opportunities and higher margin alternatives, and your customer will thank you for it. Cross-selling and up-selling create value for both you and your customers. Opportunities to help guide customers to make better buying decisions arise when you ask the right questions, make appropriate suggestions, and present options in a manner that does not seem pushy.
� Identify win-win opportunities to provide more products and services. � Sell without feeling pushy. � Apply a cross and up selling process to make decisions easy for customers. � Identify the critical outcomes of leading with accountability. � Determine actions you can take to improve your life in areas such as career, finance, health, family, social life, personal, community, and spirituality. � Commit to the actions that will reduce stress and help you
Primary Competency Categories: � Customer Acquisition � Customer Experience Related Competency Categories: � Communication � Influence � Selling