Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie�s principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.
� Differentiate between power and authority. � Use the 9 tips to changing behavior without creating resentment. � Give and receive constructive feedback. � Better handle the 9 types of people with difficult attitudes and behaviors. � Navigate difficult people and difficult situations. � Develop strategies to deal more effectively with different emotions. � Use a 6-step process to maintain your cool under pressure.