This module will open your eyes to the seemingly little things you can do to follow through with customers to know you cherish them. Using a creative, yet organized approach, you explore a variety of follow through activities to carry on contact and exceed their expectations for ongoing conversation and care.
� Recognize and exceed customer follow-through expectations � Create opportunities for follow-through actions � Discover a systematic process for customer follow-through � Build long lasting relationship by staying connected to customers
Primary Competency Categories: � Communication � Customer Experience Related Competency Categories: � Creative Thinking � Interpersonal Skills � Customer Acquisition
