Customer Follow Through
What you do during a customer interaction is important, but what you do AFTER that interaction is equally as important. Your follow-up and follow through can make the difference between gaining a new customer and keeping them for life — or losing them to a competitor who makes it a habit to stay connected with customers long after the initial contact or sale.
Little things mean a lot. Something as simple as a thank you or other acknowledgement after a customer interaction may be the little thing that sets you apart.
Through follow-up, you make your customers feel they are important and cared for. It’s one of the easiest, quick wins you can find for building strong and long-term relationships.
This course will open your eyes to the seemingly little things you can do to follow through with customers to know you cherish them. Using a creative, yet organised approach, you explore a variety of follow-through activities to carry on contact and exceed their expectations for ongoing conversation and care.