Feedback: Supportive and Corrective
In the business world, we rely on feedback. The ultimate objective of feedback is to provide people with an understanding of whether or not their words and actions have effectively accomplished their goals. Feedback can be presented in two forms: as a genuine and positive evaluation, or as constructive criticism.
Anytime a person speaks or acts, you have an opportunity to give feedback. Your response lets the person know you are paying attention and that you have genuine interest.
Feedback shouldn’t be one way, but a dialogue that encourages idea sharing, collaborative problem-solving and accountability.
In this course, you examine what situations call for which type of feedback. You learn to offer positive feedback to encourage others to build on their strengths. You also discover ways to offer constructive criticism without being discouraging and recognise the value that giving feedback has on individual, team and organisational growth.