Handling Mistakes
Good leaders understand that when an associate makes a mistake, it’s not time for a chewing out. Instead, they rely on the Dale Carnegie Human Relations Principles, and treat the employee with respect as they collaborate on a path to progress. Let’s face it. You get more flies with honey than you do with vinegar!
Taking corrective action with employees is a necessary and often difficult process for managers. Constructive feedback and an empathetic approach can help associates move from resisting criticism to owning their mistakes. And once an associate owns his error, there’s a stronger chance that he won’t repeat it, but rather learn from it.
In this course, leaders learn to address team members' mistakes in a manner that is constructive, not demoralising. You follow a road map to solutions for correcting the error. You'll discover that in the process, you strengthen your relationship with your associate and achieve more together.