In this module, leaders learn to address team members� mistakes in a manner that is constructive, not demoralizing. You follow a road map to solutions for correcting the error. You�ll discover that in the process, you strengthen your relationship with your associate and achieve more together.
� Effectively address mistakes using an empathetic approach � Retain valuable associates by treating them with respect when addressing their mistakes � Help team members see mistakes as an opportunity to learn and grow � Maintain control by managing R.A.M.E. (Reasonable, Allowable Margin of Error)
Primary Competency Categories: � Communication � Conflict Resolution Related Competency Categories: � Interpersonal Skills � Human Resource Management � Leadership
