In this seminar, you will gain dexterity and grace in dealing with new or trying situations; recognize how you come across to others; speak honestly and confidently; become conscious of body language; master your emotions; give and receive criticism constructively; present yourself as powerful - not intimidating; and say what you need to say without offending or creating conflict. After completing this 2-day program you'll be able to say anything to anybody in ways that influence outcomes and create cooperation. This program will help you learn to influence outcomes and create cooperation through effective communication.
� Display a positive attitude and professional image � Increase trust, credibility, and respect through words and actions � Speak confidently, diplomatically, and tactfully in difficult situations � Build rapport and strengthen relationships � Use emotional controls to sustain success
Competencies: � Communication � Interpersonal Skills � Influence
