This one-day program from Dale Carnegie Training� will teach participants to resolve conflicts positively and keep their cool at the same time. The program begins by demonstrating how to diagnose conflict within an organization and teaches a variety of strategies and approaches for managing conflict and how to match them to a particular situation. Participants learn concrete ways to apply these strategies to achieve maximum effectiveness. Instructors will also look at individual conflict response styles and teach people to avoid the stress and anger that can draw them into confrontation. The result is that participants learn to be in control and to remain poised in conflict situations.