How to Win Friends and Influence People in Business
For years, business professionals have turned to Dale Carnegie's books and seminars to help them reach new levels of success. How To Win Friends and Influence People essentially set the standard for interpersonal effectiveness, and the book continues to be as valid today as ever. Carnegie�s methods will help you learn to foster a kinder, gentler and more open communication environment. You will learn to lead with deeds and words, to gain commitment and to achieve goals.
� Communicate professionally and confidently in business situations � Engage others by building rapport, asking pertinent questions, and listening � Build relationships and deal effectively with difficult people � Gain cooperation and influence people � Use emotional controls to sustain success