In this module, you work on enhancing your ability to manage real world conflicts that can challenge even the brightest teams. You will analyze conflict situations and discover methods to resolve them that will foster a more cooperative environment.
� Analyze conflict to get to the root causes � Manage attitudes by understanding reactions � Find the best approach to conflict that results in the greatest outcome � Improve on strategies that make for a thriving team
Primary Competency Categories: � Conflict Management Related Competency Categories: � Communication � External Awareness
