Internal Conflict Resolution
Why can’t we all just get along? Everyone responds to conflict in different ways, and in today’s workplace, there are plenty of sources of discord -- team roles, interpersonal relationships, direction for a project, and a host of external factors. Understanding the sources of conflict lets you to address them and develop effective resolution strategies to move progress along.
When the elder John D. Rockefeller was setting up the Standard Oil Company, he said, “The ability to deal with people is as purchasable a commodity as sugar or coffee, and I will pay more for that ability than for any other under the sun.” Handling conflict is challenging and in today’s fast-paced environment, interacting with people amicably and productively is more important than ever.
In this course, you work on enhancing your ability to manage real world conflicts that can challenge even the brightest teams. You will analyse conflict situations and discover methods to resolve them that will foster a more cooperative environment.