Internal Customer Service

Internal Customer Service

Customer-focused organisations recognise that customers aren’t just external, they’re internal as well. The same emphasis placed on external customer care is required for internal customers to ensure a highfunctioning organisation where processes flow smoothly, and products and services move efficiently through to the end customer.

  • Thinking of the people in other departments as “customers” gives you a new perspective on getting work accomplished. Identifying your internal customers, determining how to provide the service they need, and communicating with them the way you would an external customer opens new doors for relationship and process improvement.

     

    In this course, you receive the best possible toolkit for servicing internal customers. You begin by shifting your own mindset to one of customer, not process- focused. You will discover techniques for keeping the lines of communication open and managing shared expectations. When internal partners work together it has a powerful effect on job satisfaction, and external customers reap the benefits!