In this module, you receive the best possible toolkit for servicing internal customers. You begin by shifting your own mindset to one of customer, not process- focused. You will discover techniques for keeping the lines of communication open and managing shared expectations. When internal partners work together it has a powerful effect on job satisfaction, and external customers reap the benefits!
� Gain a clear picture of the internal service relationships in their position � Understand and meet the expectations of their internal customers � Demonstrate superior internal customer service and care � Implement techniques and tools for improving working relationships