Manage Customer Expectations
Customers today have higher expectations than ever before. They have the tools and take the time to seek out the organisations that will not only meet, but also exceed, these high expectations. A structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.
Expectations will vary among customers. The secret to exceeding expectations lies in uncovering their basic requirements and then going above and beyond to meet them. But don’t make promises that you can’t keep. The best approach is to under-promise and over-deliver.
This course shows you ways to understand your customer's expectations so that together, you can shape them. Learning to monitor and influence customer expectations enables you to better partner with them, making you an integral part of their solution.