This module shows you ways to understand your customer�s expectations so that together, you can shape them. Learning to monitor and influence customer expectations enables you to better partner with them, making you an integral part of their solution.
� Determine the expectations of their customers � Manage customer expectations to exceed them � Implement a customer expectations management process � Partner with customers to build relationship
Primary Competency Categories: � Interpersonal Skills � Customer Experience Related Competency Categories: � Conflict Resolution � Attitude � Communication
