Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.
� Diagnose conflict within your organization. � Find the hidden agenda that�s really fueling the battle. � Analyze your conflict response style. � Identify anger triggers and remain poised in conflict situations. � Encourage collaborative problems solving and gain consensus. � Learn a variety of strategies for managing conflict. � Use Dale Carnegie�s 12 ways to defuse an argument.