Managing Conflict in the Workplace
The world is not perfect, and managers are required to resolve conflicts between associates, subordinates, and even their own peers. By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a good manager can resolve the strife without ever having to draw his sword.
Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyse your group, department, or the entire organisation. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders.
Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this course prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships.
Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.