In this module, you develop the skills necessary to negotiate a win-win outcome. A variety of negotiation points, besides price, are explored that strengthen your proposal. You will learn to reframe conversations and objections, resulting in a collaborative dialogue that earns trust and enables you to close the sale.
� Adapt the characteristics and skills of an effective negotiator � Expand negotiation points to include topics other than price � Respond to a counterpoint logically rather than emotionally � Apply a process for negotiations
Primary Competency Categories: � Customer Acquisition Related Competency Categories: � Communication � Influence � Customer Experience
