Negotiations: A Human Relations Approach

Negotiations: A Human Relations Approach

Planning, preparation, skilled questioning, rapport building, bargaining and arriving at mutually acceptable solutions are all elements of successful negotiations. Analysing stakes is necessary for a strategy that aligns your counterpart’s needs with your own objectives. By doing so, you engage in a collaborative conversation to arrive at a solution that is mutually beneficial.

  • Effective leaders and sales professionals must be effective negotiators. This requires skilled questioning and information gathering. A common mistake when negotiating is the failure to thoroughly explore the wants, needs, and motives of the other parties involved before presenting solutions. Honing methods of inquiry and presenting solutions in a way in which others can see added value for them, provides a strong foundation for negotiations. Applying a proven negotiations process helps people know where they are going and how to plan for success.

    In this workshop, you will learn techniques such as building rapport; analysing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalising agreements so that everyone wins something that they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.

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