For an organisation to hit all its targets, the performance expectations of each associate must first be clearly defined. Everyone works better with a plan. Prioritising the key goals and communicating specific performance standards gives all team members a clear understanding of the task at hand. Duties, activities and skills are aligned with the knowledge and abilities to deliver outstanding results.
If you want to be able to hold someone accountable, you need to first make certain they understand what’s expected of them, and then give them ideas on how to best deliver. Goals drive performance and plans propel goals.
In this course, you learn to create clear and specific performance expectations that support your organisation’s vision and objectives. You will be able to communicate expectations clearly, both verbally and in writing. You will gain tips on how to align areas of responsibilities with the know-how and skills to create positive energy and outcomes.