Regardless of the industry you’re in, your operation depends on two things: people and processes. Improving the way you do business requires the two come together. It takes a proactive, thorough analysis of existing processes to understand what needs to be improved. Using a collaborative, team approach and proven methods is the best way to improve how work gets done and how progress can be sustainable.
The old adage, “If it’s not broken, don’t fix it,” is a fitting synopsis of the need for purposeful process improvement. Even when a process may not appear broken, forward-thinking organisations continuously seek better ways to do things — even though it means upsetting the status quo.
This course urges you to take a hard look some of the processes in your organisation that may not appear broken but do need improvement. Through this close examination, the nuances of existing processes come to light and you will develop a plan for change or improvement. Most importantly, you will capitalise on the knowledge and expertise of colleagues to identify opportunities and put ideas into action.