Service to Sales
In addition to the critical role of maintaining customer satisfaction, a customer service professional is also tasked with recognising selling opportunities. By skillfully guiding the customer to additional purchases of services or products, a seasoned customer service associate offers a solution to the customer’s need and brings in additional revenue for the company. Score!
Clients expect better customer service than ever before. And they have options. You aren’t the only game in town. Consequently, organisations are investing heavily in making sure customers are treated promptly, effectively and courteously. And because customer service professionals are interacting with customers daily, they have an additional responsibility — to recognise opportunities for additional sales.
In this course, you examine ways to increase customer satisfaction by suggesting additional products or services that offer further value. You explore the mindset and methods to transition from service to sales seamlessly. By understanding your customer, anticipating and uncovering their needs, and knowing your product, you're able to recognise and suggest sound business solutions that will keep your competition at bay.