In this module, you examine ways to increase customer satisfaction by suggesting additional products or services that offer further value. You explore the mindset and methods to transition from service to sales seamlessly. By understanding your customer, anticipating and uncovering their needs, and knowing your product, you�re able to recognize and suggest sound business solutions that will keep your competition at bay.
� Adopt a �service to sales� mentality that makes work rewarding � Anticipate and uncover customer needs � Guide customers to additional purchases that bring extra value � Identify selling opportunities
Primary Competency Categories: � Customer Acquisition � Customer Experience Related Competency Categories: � Decision Making � Influence