This module increases the knowledge and skills of sales and service agents who interact with customers via the vocal channel of phone calls. Armed with these new skills, phone agents will build relationships, uncover customer needs through questioning, close sales, and exceed customer expectations, without ever seeing a customer face-to-face!
� Interact confidently with customers on the � Apply relationship fundamentals to deal with difficult customers via phone � Use the in-bound information gathering model to understand customer needs � Use the outbound call purpose outline to gain attention quickly!
