Transforming Customer Complaints into Opportunities
To sustain customer relationships, it’s important to have consistent, outstanding service. Yet even with the best intentions, service can break down. Learn how to handle stressful situations and how to look for the benefits that can come from a well-handled complaint. Take advantage of every opportunity, even from an unexpected place.
A complaint doesn't have to be a negative experience. There are two aspects of complaints, emotional and rational, so resolving them requires dealing with both.
By clarifying complaints, lowering anxiety for both parties, using practical guidelines, and applying a process that deals with both the emotional and rational factors, you can build even stronger customer relationships.
This Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.