Virtual Selling: How to Build Relationships Online

There are unique challenges that people face when they conduct a virtual sales call or meeting. Most people are fearful and hesitant, lack adequate preparation, and need more effective customer engagement skills. Sellers must learn to be more concise, communicate value, and accentuate the most important points for their prospects while keeping them engaged.

As a salesperson, it is crucial that you connect with your client in the same way you would in person. To do this, you must go into a virtual call or meeting confident and prepared to deliver an engaging and effective presentation because the status quo will no longer work in the new online environment.

This customised training program is designed to help salespeople become trusted business advisors, establish a competitive advantage, and thrive in the new online environment.
Build self-confidence and competence to overcome the top challenges in a virtual selling environment.

Become a Dale Carnegie Trusted Advisor for your customers.

Engage buyers in a virtual environment using a customer-centric sales process.

Demonstrate a compelling, executive presence with your customers.

Create strong, strategic partnerships with your customers.

Create a competitive advantage in your virtual sales pitches.
Primary Competency Categories:

Sales Skills

Virtual Presenting

Building Trust

Related Competency Categories:

Communication

Interpersonal Skills

Technology
Sales Effectiveness: Overcoming Objections

As long as there is business to be conducted, there will be objections to overcome. Learn the steps of overcoming objections by listening to concerns, questioning to understand, cushioning to acknowledge that you understand, responding, and finally evaluating whether or not the client is ready to move forward.

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The Art of Storytelling

Business people leverage the art of storytelling to inspire and engage teams, fascinate customers, and gain attention from potential investors. Discover techniques for public speaking and networking, centered around telling a story that people will remember -- and that will get results.

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Closing the Sale by Building Customer Relationships

To offer your customers value, you must first have a clear understanding of their needs. To that end, the most important thing you can do in any customer interaction is ask questions, and then listen. Once you have a firm grasp on their requirements, you can offer solutions and then ask for the opportunity to form a business partnership.

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