This module empowers participants to engage with difficult people in a confident and constructive way. Team members take a look at their own qualities against six common disruptive behaviors and determine if they contribute to conflict. Participants also learn how to apply a 12-step process to situations that involve negotiation and compromise, as well as evaluate and understand the concept of benefit of the doubt.
� Work more effectively with difficult people � Uncover opportunities for growth by improving working relationships � Apply principles and techniques for negotiating effectively � Recognize how and when to compromise
Primary Competency Categories: � Interpersonal Skills � Attitude Related Competency Categories: � Teamwork � Communication