Work with Difficult People
Whether at work, home or in our community, we all encounter challenging personalities. A first instinct might be to avoid difficulty because addressing it can feel like confrontation, which can be exhausting and emotionally draining. But avoiding discord will only make it worse. Unresolved conflicts waste enormous amounts of time and energy, destroy morale and negatively impact the bottom-line.
It’s natural for people to display negative behaviors for a variety of reasons. Emotions can be triggered by past or similar experiences, sensitivities to particular topics, or what’s currently going on in someone’s life. When working in teams, it’s important to remember we’re all human, and try and be aware of context and history when dealing with difficult situations. Successful teams are adept at recognising disruptive behaviors and applying principles to maintain a supportive and united team.
This course empowers participants to engage with difficult people in a confident and constructive way. Team members take a look at their own qualities against six common disruptive behaviors and determine if they contribute to conflict. Participants also learn how to apply a 12-step process to situations that involve negotiation and compromise, as well as evaluate and understand the concept of benefit of the doubt.