Terms and Conditions

Fees are in Australian dollars and exclude GST unless stated. Payment is due within 14 days of the invoice date, or before any work or the first session begins, whichever is sooner.

Please cancel or request a transfer in writing. These are the maximum fees, based on business days' notice before the first session:

21 or more business days: up to 25% to cancel, or 5% to transfer
11 to 20 business days: up to 50% to cancel, or 10% to transfer
10 or fewer business days: up to 100% to cancel, or 25% to transfer

Business days don't include weekends or NSW public holidays.

You can send someone else in your place at no cost with at least 3 business days' notice. Each booking can be transferred once, to a program starting within 12 months. No refund is available once a participant has attended any part of the program.

We may reschedule a public program if numbers are too low, or change the venue, dates or format where needed. If we reschedule or cancel, you choose between a new date at no cost or a full refund. We confirm each public program is going ahead at least 10 business days before it starts.

Our training materials belong to Dale Carnegie & Associates, to us or to the suppliers named in them. You can use them for your program only. Please don't copy, share or adapt them, or load them into any software or AI tool, without our written consent.

Participants can't record or transcribe sessions, including with AI note-takers, without our written consent. Some programs include filmed presentations for feedback, and we'll always tell participants beforehand.

Where a program includes a Dale Carnegie certificate, participants receive it when fees are paid in full, they attend the full program, take an active part and complete any required assignments.

With advance notice, we'll make reasonable adjustments for participants with a disability, impairment or specific learning need.

Our services come with guarantees that can't be excluded under the Australian Consumer Law, and nothing in our terms changes those rights. To the extent the law allows, our liability is limited to the fees paid for the program.

We handle personal information in line with the Australian Privacy Principles. Some of our systems are hosted overseas, including in the United States. See our Privacy Policy for details.

For programs with participants under 18, a parent or guardian accepts our terms and gives consent on the participant's behalf. Our facilitators hold a current Working with Children Check and follow our child safe code of conduct.

Talk to your facilitator or consultant, or email programcoordinatorau@dalecarnegie.com. We'll acknowledge complaints within 5 business days and aim to resolve them within 20 business days.

Read our full Terms and Conditions (PDF).