Meet the Team

Executive Leadership

Our Trainers


Emily Lane

Certified Trainer

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With a background in Organisational Psychology, Emily has over a decade's experience in training and delivery management as well as over five years experience in digital delivery.


Her vast background working with various industries gives Emily an edge in delivering high quality and contextualised outcomes for her clients. Emily is well known for her high energy and excellent ability to coach individuals to reach their maximum potential.


Duncan Yelds

Trainer & Digital Producer
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Duncan has almost 40 years of experience in property, business, marketing and facilitation of domestic and international events. Duncan's passion and excitement for empowering his clients and delivering results is not surprising given his own personal vision to build others' wealth with happiness.


He thrives in an ever changing marketplace due to his ability to keep up with the latest in market research, technology, business and investments.


Brook Anderson

Trainer & Digital Producer
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Brook's passion for Dale Carnegie stems from a deep-seated desire to help organisations increase productivity and revenue by boosting their bottom line.


His dedication to people comes from nearly a decade in professional development and engagement specialist training where he works with leaders and organisations to implement people development initiatives. Based in Queensland, Brook works with our digital delivery team to service clients nation-wide.


Anne-Marie Sage
Certified Trainer

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Anne-Marie has been a trained facilitator for more than 15 years in her own business as a qualified psychologist.

Her speciality is in working on behavioural shifts to help people achieve breakthroughs in their personal and professional lives, which then transcends into higher performance in business.

Anne-Marie is a strong presenter, and one of the most enthusiastic individuals you will meet, with a passion and zest for life which exudes through her personality.


Rob Goodburn
Certified Trainer

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Rob's journey all started at the age of 23 when he became the youngest course facilitator for the Princes Trust Volunteers UK developing leadership skills and teamwork while delivering projects for the community. Moving to Australia in 1999, he moved on to WHS and safety roles where he designed, delivered and facilitated workshops & training solutions to meet client needs. Today, he brings all this experience to Dale Carnegie where he enjoys being a part of something that has a positive impact.


Tanya Konigsberger

Certified Trainer

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Tanya is extremely passionate about helping others reach their full potential. She's an enthusiastic and very personable trainer who has an infectious optimistic outlook. 
Tanya has lived and worked in many countries and has a great knowledge of business, people and cultures which is evident in the way she works directly with organisations, empowering them to evoke more confident, engaged and enthusiastic teams. 


William Farmer
Managing Director, QLD, WA & SA

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William Farmer has been involved with Dale Carnegie since his early 20’s.
He found his passion young in the New Zealand Franchise in 1997 and since 2013 has been involved in Dale
Carnegie Australia.

William has worked with more than 35,000 people during his career with
Dale Carnegie. His major focus today is strategic development with CEOs
and General Managers with a desire to move their organisations and
businesses to a new level using the most powerful tool they have - their


Jordan Wang

Managing Director, NSW & ACT
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Jordan joined Dale Carnegie 10 years ago in the Auckland operation before relocating to Sydney, where he supported digital marketing in the APAC region before becoming the Sydney Franchisee in 2018.


Jordan is passionate about creating a scalable business with a highly engaged team, and complimenting the unique Dale Carnegie principles and development methodology with data driven strategy and quantifiable ROI for clients.


Brendon Telfer

Regional Sales Director

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Brendon has over 20 years experience working with CEOs and MDs on tactical ways to improve bottom-line profit.

Managing the energetic sales team, Brendon enjoys the creative aspect of sales: consulting with businesses to find the most effective way to deliver solutions that create lasting, impactful results.


As a certified Dale Carnegie Trainer, he delivers training in both public and in-house programs.

Sales Consultants


Emma Henry
Partnerships Manager

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Working with a wide range of organisations, industry bodies and individuals, Emma prides herself on creating meaningful partnerships and high impact results for her clients.


 From partnerships with Industry Associations and Chambers of Commerce, launching Australia's first Youth Program (Generation Next) to rolling out an extensive Live Online training offering for our clients, Emma is the driving force behind some very exciting initiatives and innovations.


Steven Zohrab
Senior Performance Consultant

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Steven is the epitome of a customer-centric leader, bringing a positive attitude, dedication, determination and flexibility to the team. 

With over five years experience in leadership development in non-for-profit and government, Steven has enjoyed his transition to the corporate landscape. 

As a Senior Performance Consultant, Steven designs bespoke performance driven learning and development programs on both global and local scale.


Rachael Brian
Performance Consultant

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Rachael has Bachelor of Marketing and Media and a background in sales. Her dedication and drive for the highest quality make Rachael invaluable to any client she works with.

She seeks to understand customers the client need, then work alongside them to develop and implement outcome-focused people development frameworks and she is passionate about building learning journeys that incorporate sustained results and return on investment.


Cyrena Bouris
Senior Account Manager

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Cyrena delivers above and beyond customer expectations through her interpersonal skills and problem solving expertise.


She is identified for her contagious enthusiasm and infectious smile, she's passionate about her clients and always ready to take on a challenge with innovation and dedication. She is famous in the office for picking up an inbound call on the first ring.


Arvin Tate
Performance Consultant

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Arvin's story spans over 37 countries and 4 continents. Growing up in Brisbane around a multicultural community ignited his passion for cross cultural understanding and getting the best out of people no matter what the background.

Arvin brings his sales and customer service experience from the  Telecommunications, Hospitality and Tourism industries and is passionate about workforce planning and talent development strategies.


Laurie Ward
Corporate Consultant

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Laurie manages Ward Associates, a consultancy that works in partnership with its clients to help re-align and grow their businesses.

As a corporate consultant with the Dale Carnegie team, he brings his experience from working in different industries, including Information Technology, Financial Services, Government, Retail and Renewable Energy. His experience, in conjunction with his big picture approach, are ingredients for the best possible results.


Tom Williams

Business Development Representative

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As Business Development Representative, Tom is likely to be one of your first points of call with us. 

Tom has experiences with volunteering abroad in Poland and  living and working abroad as a Operations Director for a Not for Profit in Bulgaria. 


He found a passion in  providing opportunities for others to pursue personal and professional growth. His calm demeanour and curious nature comes from years of experience of working with people from many different walks of life allow him to have quality conversations with any customer that comes his way. 


Tony Bonanno

Regional Director of ACT

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Russ James

Client Advocate
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Tony comes to Dale Carnegie with over 30 years of strategic sales experience. Tony has vast experience with helping internal sales teams and external partners achieve sales excellence and exceed business goals. By understanding a sales teams core purpose and the causes of the factors that inhibit results, Tony works with key stakeholders to create the right business development strategies and approach, then develops and coaches sales people in the implementation of those strategies to achieve sales excellence.

Russ has been an advocate of Dale Carnegie's Principles for over 30 years. With a detailed background in sales and leadership, Russ has championed Dale Carnegie's teachings through his own successful businesses. His dedication to his clients has seen him work with individuals from varied corporate backgrounds to develop confidence, leadership and human relations skills.

When he isn't delivering excellence to his clients, Russ can be found spending time with his family in Coonabarabran and working on community engagement projects.

Marketing and Administration


Jessica Gopalan
Regional Marketing Manager

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As Marketing Manager for Dale Carnegie Australia, Jessica oversees the strategy and execution of our marketing initiatives.

Jessica is well known for her exceptional eye for detail, creativity and appetite for development and improvement.

Her love for helping others has led her to also become certfied as a Dale Carnegie trainer and producer, supporting the training team when she's not rolling out marketing campaigns.


Sophie Giese
Digital Producer & Marketing Support

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With hands-on experience in marketing and all things digital, Sophie doesn't shy away from a challenge and is always looking for new projects to tackle in the online space.

When she's not facilitating digital delivery as a Live Online Producer or supporting new marketing initiatives, she can be found studying for her Masters of Commerce Degree and producing new theatre projects at UNSW.


Darlene Deacon

Finance and Office Manager

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Darlene works tirelessly behind the scenes to ensure the smooth running of our QLD operation.


As office manager she's integral to the smooth running of the business and oversees the administration and finance functions. She's also certified as a Dale Carnegie Live Online Producer, and her in-depth knowledge of the business and it's moving parts enables Darlene to add value and insight to the leadership team in ensuring the customer experience is world class standard.


Abbey Singh

Operations Coordinator

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As Operations Coordinator, Abbey is responsible for overseeing daily operations and administration for the team with program roll out and client communications. Her outstanding attention to detail and commitment to delivering excellence ensures our systems and processes are flowing seamlessly. 

Abbey brings her skills from a background of over ten years of experience in administration and operations.

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Jodrich Apoderado
Sales Support Coordinator

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Jodrich brings a strong customer service background to his role as sales support coordinator. Managing the internal systems and processes that support our sales and marketing team.

He is also responsible for spearheading the implementation of IT and software rollout projects, Jodrich has quickly become known as the MacGyver who can fix just about anything. 


Jordan Dron

Events Coordinator & Sales Support
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Jordan oversees the implementation of QLD, WA and SA marketing initiatives and strategies. She is also responsible for class management and event organisation and execution. 

Jordan is a QUT Communications graduate with an extensive background in customer service and is a huge believer in the power of human relations and communication.