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©2019 by Dale Carnegie Australia.

Explore Our White Papers

Dale Carnegie Research Institute conducts several studies per year on workplace trends,

providing thought-provoking and relevant business insights.

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Beyond Technology:Preparing People for Success in the Era of AI

As organisations deploy AI it will have profound impact on jobs, employee engagement and corporate culture.

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The New Competitive Divide:

Building the Foundation for Organisational Agility

Agility involves seeking out new information and embracing continuous change in a collaborative way

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Transforming Attitudes and Actions

Understand the Elements of a Strong Corporate Culture in a recent study across four countries.

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How to Run an Effective
Performance Review

This is a quick and easy plan for conducting a well-prepared, constructive, and positive performance review.

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How Managers Can Build a Culture of Employee Engagement

Find out what companies may be missing in their quest to build a confident, engaged workforce.

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Leading A Multi-Generational Workforce

 Knowing how to communicate, coach, motivate and provide feedback for each generation is vital.

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Recognising Leadership
Blind Spots

This paper, supported by employee surveys, identifies the blind spots and offers effective solutions to address them.

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How Managers Can Build a Culture of Employee Engagement

Find out what companies may be missing in their quest to build a confident, engaged workforce.

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Why Long-Term Customer Loyalty is Still Driven by Trusted Relationships

71% said they would rather buy from a sales professional they completely trusted than one who gave them a lower price.

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Creating Cultures that Engage and Retain Millennials & Generation Z

This white paper provides strategies for inspiring relationships across generational divides.

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Managers Matter: A Relationship-Centered Approach to Driving Employee Engagement

Knowing how managers act as the catalyst for engagement provides insight on how to realise the bottom line benefits.

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Emotional Drivers of Employee Engagement

Every touchpoint of the employee experience can elicit emotions – some drive engagement and others kill it.

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The 3 + 3 of Experience Innovation

This paper focuses on six trending innovations that companies are using to address the challenges they identify as barriers to their success.