Explore Our White Papers

Dale Carnegie Research Institute conducts several studies per year on workplace trends,

providing thought-provoking and relevant business insights.

Employee engagement, productivity, growth, and commitment all strongly depend on the effectiveness of leadership.

​Managing Change in the Digital Era: Five Lessons for Leaders

The nature of today’s dynamic workplace requires approaches to achieving successful change implementation in the digital era.

Achieving Inclusion through Cultural Awareness and Cultural Competency

Genuine inclusiveness is an important mechanism for achieving sustained diversity. 

Developing a Resilient Workforce: How Organizations Thrive in the Face of Adversity

Resilience refers to people’s ability to “bounce back” from adverse experiences and is characterized by the capacity to cope, recover and learn from them.

The New Change Management: Leading Change in a VUCA World

This paper considers examples of and research on leading change, as well as the leadership attitudes, capabilities, and human-centered skills.

A Blended Approach to Optimizing the Learning Journey for Soft Skills Mastery

Covid-19 has increased the speed – and need – for digital transformation everywhere, and the Learning & Development function is no exception. 

Beyond Technology: Preparing People for Success in the Era of AI

As organisations deploy AI it will have profound impact on jobs, employee engagement and corporate culture.

The New Competitive Divide:

Building the Foundation for Organisational Agility

Transforming Attitudes and Actions

Understand the Elements of a Strong Corporate Culture in a recent study across four countries.

How to Run an Effective
Performance Review

This is a quick and easy plan for conducting a well-prepared, constructive, and positive performance review.

How Managers Can Build a Culture of Employee Engagement

Find out what companies may be missing in their quest to build a confident, engaged workforce.

Leading A Multi-Generational Workforce

 Knowing how to communicate, coach, motivate and provide feedback for each generation is vital.

Recognising Leadership
Blind Spots

This paper, supported by employee surveys, identifies the blind spots and offers effective solutions to address them.

How Managers Can Build a Culture of Employee Engagement

Find out what companies may be missing in their quest to build a confident, engaged workforce.

Why Long-Term Customer Loyalty is Still Driven by Trusted Relationships

71% said they would rather buy from a sales professional they completely trusted than one who gave them a lower price.

Creating Cultures that Engage and Retain Millennials & Generation Z

This white paper provides strategies for inspiring relationships across generational divides.

Managers Matter: A Relationship-Centered Approach to Driving Employee Engagement

Knowing how managers act as the catalyst for engagement provides insight on how to realise the bottom line benefits.

Emotional Drivers of Employee Engagement

Every touchpoint of the employee experience can elicit emotions – some drive engagement and others kill it.

The 3 + 3 of Experience Innovation

This paper focuses on six trending innovations that companies are using to address the challenges they identify as barriers to their success.

Learn ways to enhance innovation in  your teams and get ideas for inspiring greater creativity in your own organization.

Critical Thinking: The Essentia; Skill for Navigating the Future

This whitepaper discusses recent research, reasons critical thinking is becoming more highly valued, and the key skills involved in doing it well.

The 3 + 3 of Experience Innovation

This paper focuses on six trending innovations that companies are using to address the challenges they identify as barriers to their success.

The 3 + 3 of Experience Innovation

This paper focuses on six trending innovations that companies are using to address the challenges they identify as barriers to their success.