Explore Our eBooks
As a global leader in workplace training and development, we’ve created custom resources to supplement your development, as you gain new skills to become a better, more confident, and more effective version of yourself.
Leadership Skills for First Time Managers
The transition from employee to a leader is one of the most challenging times in a career.
The Art of Storytelling
Business people leverage the art of storytelling to inspire and engage teams, fascinate customers, and gain attention from potential investors.
50 Employee Engagement Ideas and Tips a Leader's Guide to Employee Engagement
Employees want to feel valued, included and empowered. If you’re stuck for ideas, we’ve thought of plenty – 50 to be exact!
When a team player has an issue with another, a leader should be able to address problems directly and swiftly.
Diplomacy and Tact
This guide gives you powerful insight into your own strengths and weaknesses as a communicator.
How to Provide Feedback Without Insulting Your Workers
For managers to maintain engaged workers, they must provide feedback and constructive criticism in a positive way
How Managers Can Build a Culture of Employee Engagement
Find out what companies may be missing in their quest to build a confident, engaged workforce.
Closing the Sale by Building Customer Relationships
The most important thing you can do for your customers to offer value is ask questions, and then listen.
As long as there is business to be conducted, there will be objections to overcome.
Sales Management Guidebook
The relationship between managers and their team members is one of the primary indicators of employee engagement and team success.
Internal Conflict Resolution Guidebook
This book presents ideas for analysing conflict situations and resolution methods that foster cooperation.
Leadership Coaching Guide
Today's leaders need skills that inspire and equip teams to evolve to their best — and key among these skills is coaching.
A Leader's Guide to Managing Change in the Workplace
The Dale Carnegie Training Change Model helps leaders prepare for change and encourage employees to embrace the change and drive positive outcomes.