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©2019 by Dale Carnegie Australia.

Explore Our Transformational Resources

As a global leader in workplace training and development, we’ve created custom resources to supplement your training, as you further develop the skills to become a better, more confident, and more effective version of yourself.

View All White Papers and eBooks

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Leadership Skills for First Time Managers

The transition from employee to a leader is one of the most challenging times in a career.

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The New Competitive Divide:

Building the Foundation for Organisational Agility

Agility involves seeking out new information and embracing continuous change in a collaborative way

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Dale Carnegie's Secrets of Success

A plethora of golden tips will set you on the path toward unimagined success. 

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Beyond Technology:
Preparing People for Success in the Era of AI

As organisations deploy AI it will have profound impact on jobs, employee engagement and corporate culture.

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Team Conflict
Resolution Strategies

When a team player has an issue with another, a leader should be able to address problems directly and swiftly.

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Time Management:
A Practical Guide

This brief guide is designed to help you prioritise tasks and work efficiently.

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Communicate with
Diplomacy and Tact

This guide gives you powerful insight into your own strengths and weaknesses as a communicator.

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How to Provide Feedback Without Insulting Your Workers

For managers to maintain engaged workers, they must provide feedback and constructive criticism in a positive way

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Transforming Attitudes and Actions

Understand the Elements of a Strong Corporate Culture in a recent study across four countries.

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How to Run an Effective
Performance Review

This is a quick and easy plan for conducting a well-prepared, constructive, and positive performance review.

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How Managers Can Build a Culture of Employee Engagement

Find out what companies may be missing in their quest to build a confident, engaged workforce.

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Leading A Multi-Generational Workforce

 Knowing how to communicate, coach, motivate and provide feedback for each generation is vital.

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How to Run an Effective
Performance Review

This is a quick and easy plan for conducting a well-prepared, constructive, and positive performance review.

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How Managers Can Build a Culture of Employee Engagement

Find out what companies may be missing in their quest to build a confident, engaged workforce.

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Leading A Multi-Generational Workforce

 Knowing how to communicate, coach, motivate and provide feedback for each generation is vital.

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Sales Effectiveness:
Overcoming Objections

As long as there is business to be conducted, there will be objections to overcome.

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Sales Management Guidebook

The relationship between managers and their team members is one of the primary indicators of employee engagement and team success.

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Why Long-Term Customer Loyalty is Still Driven by Trusted Relationships

71% said they would rather buy from a sales professional they completely trusted than one who gave them a lower price.

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Internal Conflict Resolution Guidebook

This book presents ideas for analysing conflict situations and resolution methods that foster cooperation.

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Leadership Coaching Guide

Today's leaders need skills that inspire and equip teams to evolve to their best — and key among these skills is coaching. 

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Recognising Leadership Blind Spots

This paper, supported by employee surveys, identifies the blind spots and offers effective solutions to address them.

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Creating Cultures that Engage and Retain Millennials & Generation Z

This white paper provides strategies for inspiring relationships across generational divides.

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Managers Matter: A Relationship-Centered Approach to Driving Employee Engagement

Knowing how managers act as the catalyst for engagement provides insight on how to realise the bottom line benefits.

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Presentation Effectiveness: A Free Guide to Effective Public Speaking

This book shows you that talking about your own experiences is no more difficult than telling a good story to a friend.

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The Art of Storytelling

Business people leverage the art of storytelling to inspire and engage teams, fascinate customers, and gain attention from potential investors.

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50 Employee Engagement Ideas and Tips a Leader's Guide to Employee Engagement

Employees want to feel valued, included and empowered. If you’re stuck for ideas, we’ve thought of plenty – 50 to be exact!

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Emotional Drivers of Employee Engagement

Every touchpoint of the employee experience can elicit emotions – some drive engagement and others kill it.

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Change Management: A Leader's Guide to Managing Change in the Workplace

The Dale Carnegie Training Change Model helps leaders prepare for change and encourage employees to embrace the change and drive positive outcomes.

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Are Your Employees Motivated?

Business leaders must possess personal traits that promote teamwork and demonstrate leadership, the ability to cope with pressure, and sensitivity toward others. 

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The 3 + 3 of Experience Innovation

This paper focuses on six trending innovations that companies are using to address the challenges they identify as barriers to their success.

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A Leader’s Guide To Business Innovation

Innovation is one of the few resources that is completely free. But innovation is a process and the ultimate goal is to gain vision from your most valuable commodity - your people.

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Closing the Sale by Building Customer Relationships

To offer your customers value, you must first have a clear understanding of their needs. The most important thing you can do is ask questions, and then listen.