Public Service Re-imagined

The importance of communication, leading through uncertainty and change, building resilience and stakeholder engagement and management has become more crucial than ever.

A recent study showed 75% of HR professionals who reported difficulty in recruiting say there are skill gaps and soft skills are a key missing area that requires focus and development.


Our Continual Professional Development Framework Will Help You Leverage Opportunities and Overcome Challenges

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The Professional Development Pathway

The ultimate objective of our Continuing Professional Development program for Government is the consistent delivery of high quality leaders who are equipped to engage others to innovate, collaborate and create change.

Want to learn more?

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Excellence in Public Service

The pandemic has forced the adoption of new ways of working. Councils and Public Sector are now re-imagining their work and the role of offices in creating safe, productive, and enjoyable jobs and lives for employees.


The skills gap isn’t going away or fixing itself—over 50% of respondents feel that skills shortages have worsened or greatly worsened in their organisations in the last two years.


It is essential that a broad range of leadership capabilities are required to navigate the increasing complexity in the Public Service.

This includes engaging others to innovate, collaborate and create change, while building the skills needed to work productively, ethically, respectfully and inclusively in the work place.

Click here for the full report.

These trends represents Government strategy to increase competitiveness and drive growth. They also represent opportunities for the Public Sector.

  • Dealing with Change

  • Working in Teams

  • Building Relationships

  • Breaking Down Silos

  • Conflict Management 

  • Employee Engagement

  • Stakeholder Management

Our programs complement the NSW Public Sector Capability Framework as it supports leaders to develop the attributes, mindsets and behaviours necessary to delivery a world class public service. We work with you to establish and align your business objectives and developmental needs are determined based on relevant roles and responsibilities of the professional staff, commencing with an individual assessment.

The comprehensive development journey blends communication skills, presentation skills and leadership capabilities and can be delivered in one to three day programs or over a number of weeks, in person or live online. Applying a ‘return on investment' mindset to planning your CPD focuses your thinking on the return in terms of both hard and soft dollar from an investment of your time effort and budget.

Our programs are designed with return on investment in mind, and include personal impact plans, ROI projects as well as follow up group and coaching sessions, after the training experience to ensure long term sustained results.

A personal development plan, aligned to the team or department’s needs, objectives and financial results is agreed for every individual with coaching provided to the person or their manager for sustained results and return on investment.

Beyond Technology:
Preparing People for Success in the Era of AI

As organisations deploy AI it will have profound impact on jobs, employee engagement and corporate culture.

Change Management: A Leader's Guide to Managing Change in the Workplace

The Dale Carnegie Training Change Model helps leaders prepare for change and encourage employees to embrace the change and drive positive outcomes.

Emotional Drivers of Employee Engagement

The relationship between managers and their team members is one of the primary indicators of employee engagement and team success. 

Contact us at any time to ask questions or find out more about developing the skills you need to succeed at work and in your everyday life.


1800 088 077

Email Us

Suite 10, Level 2
30 Atchison Street
St Leonards
NSW 2065

©2019 by Dale Carnegie Australia.